What payment methods do you accept?

We accept cash on delivery (COD), bKash, Nagad, Rocket, bank transfers, and all major credit/debit cards (Visa, Mastercard, Amex) through secure payment gateways.

What are your delivery times and charges?

We offer fast delivery across Bangladesh. Standard delivery takes 2-5 business days. Delivery charges vary by location and order value. Free delivery is available on orders above a certain amount. Express delivery options are also available in major cities.

Do you offer warranty on products?

Yes, all our products come with manufacturer warranty. Warranty periods vary by product category and brand. We also provide extended warranty options on select products. Warranty details are clearly mentioned on each product page.

What is your return and refund policy?

We offer hassle-free returns within 7 days of delivery for unused products in original packaging. Refunds are processed within 5-7 business days after we receive and verify the returned product. For defective items, we provide immediate replacement or full refund.

How can I track my order?

Once your order is confirmed, you'll receive an order confirmation email with a tracking number. You can track your order status in real-time using our Track Order page or by contacting our customer service at 09678-300400.

Do you ship outside of Dhaka?

Yes, we deliver nationwide across all districts of Bangladesh. Delivery times may vary by location. We use reliable courier services to ensure your products reach you safely and on time, no matter where you are in Bangladesh.

Are the products genuine and authentic?

Absolutely! BDShop is an authorized dealer for all major brands. We source products directly from authorized distributors and manufacturers, ensuring 100% genuine and authentic products. All products come with official warranty and authenticity certificates.

What are your customer service hours?

Our customer service team is available from 10:00 AM to 11:00 PM, 7 days a week. You can reach us via phone at 09678-300400, email at info@bdshop.com, or through our contact page.